Privacy Policy

This policy explains how Marmo Stone Pvt. Ltd. (“we”, “us”) handles information when you use the Marmo Stone CRM website and the Marmo Stone mobile app. Both are business tools for authorized company users. They are used to manage accounts, sales leads, stock, and related company work.

Who this policy applies to

This policy applies to employees, agents, and other people who are given a CRM or app login. It also applies to customer and site details that authorized users enter while doing company work. The CRM and app are not offered to the general public as a consumer service, and they are not intended for children.

Information we collect

We collect only what is needed to run the CRM and the app:

• Account details. Full name, email address, username, password, role, and department. Passwords are stored in a protected form on our servers.
• Sign-in activity. The date and time you sign in or sign out of the mobile app, linked to your user account.
• Session data. While you are signed in on the website, the CRM keeps a session so you can move between pages without signing in again.
• Remember Me on the app. If you turn on Remember Me, the app stores your username and password on that device so the sign-in form can be filled in later. If you turn it off, those saved values are removed from the device.
• Lead and customer records. Details you enter for a lead or site, such as names, mobile numbers, addresses, city, area, pincode, site stage, remarks, and the names and phone numbers of owners, architects, builders, contractors, or supervisors.
• Photos. Images you attach to a lead or take with the device camera for a lead record.
• Stock and product records. Product, category, and inventory information you view or update, including QR codes used to identify stock.
• Location records. When a location is submitted for a signed-in user, we store latitude, longitude, address, device information, and the time it was captured. This is used for company field activity.
• Device permissions. The app asks for camera access to scan stock QR codes and to take lead photos, and it may ask for storage access so photos and files can be saved or uploaded.

How we use information

We use this information to:

• Confirm that you are an authorized user and keep your account active.
• Let you create, update, search, and follow up on leads and stock.
• Record login, logout, and field activity for company operations.
• Limit what each user can see or change according to role and department.
• Maintain, secure, and troubleshoot the CRM and the app.

We do not sell personal information, and we do not use CRM or app data for advertising.

Who can see the information

Account, lead, stock, photo, and location records are available to authorized Marmo Stone users according to their role. They are stored on systems we operate for the CRM. We may also share information when the law requires it, or when it is needed to protect the company, our users, or our systems.

Service providers who host or maintain the CRM may process this information only so the system can operate. They are not permitted to use it for their own purposes.

How long we keep information

We keep account, lead, stock, photo, login, and location records for as long as they are needed for company operations, follow-up, and record-keeping. When a record is no longer needed, it may be deleted or archived according to company practice. Information saved on a device by Remember Me stays on that device until you turn Remember Me off, sign out in a way that clears it, or remove the app.

Security

Access to the CRM and the app requires a username and password. Pages and records inside the CRM are available only after sign-in, and permissions depend on your role. You should keep your password private, use Remember Me only on a device you control, and sign out on a shared device.

Your choices

• You can choose not to use Remember Me. The app will then not keep your username and password on the device.
• You can deny camera or storage permission. Scanning QR codes or attaching photos will not work until permission is allowed.
• You can ask your administrator to correct your account details, or to review or remove a lead, photo, or location record that should not be kept.

Because this is a company system, some records must be kept so sales, stock, and account activity remain accurate. Your administrator can tell you what can be changed or deleted.

Changes to this policy

If we change how the CRM or the app handles information, we will update this page and the “Last updated” date. Continued use of the CRM or the app after an update means the revised policy applies.

Contact

Questions about this policy, or requests about your account or records, should be sent to your Marmo Stone CRM administrator.